Distributor: Ampus Inc.
Chief Operations Officer: Mamoru Kurosu
Address: Koenji-Kinoshita-Royal, 4-5-7, Koenjiminami, Suginami Ku, Tokyo To, 166-0003, Japan
Please note that we do not accept returns or exchanges for any reason.
Please be sure to check the contents of your order before placing it.
3.Replacement of defective products
The contents of the exchange are at our cost.
The initial failure of the product itself (missing parts, etc., damage to the product itself, loss of movable parts or joints, etc.)
Package defect caused by an accident during transportation by the carrier
Shipping error by our store
Please note that if we do not have the replacement item in stock, and the manufacturer or others are unable to respond to your request, you may be entitled to a refund.
Please note that if the product is not in stock and cannot be replaced by the manufacturer, etc., please contact us for a refund.
Defects that have not been identified by the manufacturer as initial defects per se (such as the level of individual differences in mass-produced products)
Scribbles, scrapes, dents, etc. on the outer box and packaging that do not affect the product itself
Please be aware that the color and image of the product may differ from the actual product depending on the state of the display.
The image is a prototype and may differ from the actual product. Please be aware that the images may differ from the actual product.
Please be aware that the images may be different from the actual product as it is a prototype. Please be aware of this before placing your order.
Please note that we will determine if the item is defective.
Please contact us for further information.
1. You must contact us within one week of the delivery date to exchange a defective item.
The date of delivery is the date of completion of delivery by the shipping company.
After the deadline, we will not be able to respond to your request.
e.g.) We received the product, but we were too busy and found it was broken when we opened it 10 days later.
Even if you are contacting us in this manner, it has been a week since the product was delivered and we are not able to respond to your request.
4.Disclaimers (Invalidity of Contracts Based on Mistakes)
We pay close attention to the prices of the products listed on this website, but due to human error or other reasons, the prices on the website may differ from the actual selling prices. In such cases, we are very sorry, but we may cancel your order at our discretion based on Article 95 of the Civil Code, "Invalidation of Contracts Based on Mistakes". Please be aware of this in advance.